Questions regarding these Terms and Conditions should be addressed to Customer Care.
iConnectHere provides a VoIP enabled telephone service, including outbound calling, inbound phone numbers, and related telephony features. The Service is offered on a prepaid basis,and user accounts that are subject to a monthly service charge are automatically replenished through a charge billed to your credit card without further action by you (“Automatic Recharge”). You hereby authorize such charges. Automatic Recharge takes place (i) on a monthly basis at the commencement of each monthly term (unless you give iConnectHere written notice of non-renewal as set forth below) and (ii) when the Account Balance is below the level set forth in the Calling Plan Details with respect to your particular calling plan. iConnectHere provides the Service for full monthly terms only, beginning on the date that your account is first created.
You agree to use the Service, Software and Website for lawful purposes only. You are prohibited from utilizing the Service to engage in any conduct, that is fraudulent, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, discriminatory, or otherwise objectionable, including without limitation, any material or conduct that encourages unlawful activities. If iConnectHere suspects that you have engaged in any of the foregoing conduct, it may, in its sole discretion, (i) terminate or suspend your account or use of the Service, Software and/or Website and/or (ii) forward the offensive materials and/or information related to such prohibited conduct, your communications with iConnectHere, and your personally identifiable information to the proper authorities for investigation or prosecution.
"Interconnected" users located within the United States may obtain assistance in placing a call by dialing 711 to connect with a telecommunications relay service (TRS) center. Specially trained Communications Assistants at TRS centers provide confidential assistance to complete calls. In the event you wish to contact us regarding any accessibility barriers you may be experiencing or concerns you may have please contact us toll free at (800) 710-7030, by email at firstname.lastname@example.org or by fax at (212) 500-4888.
Please note that emergency calls should not be placed using 711. All users, including those with speech or hearing disabilities, must dial 911 for emergency services to ensure that they reach the appropriate emergency service agencies dedicated to providing service in the user’s registered geographic location.
You authorize any charges incurred from the use of your iConnectHere account to be billed to you through your account or credit card and authorize deltathree, on behalf of joip, to automatically charge your credit card for all fees and charges you may incur in connection with the service. You may use the iConnectHere account only so long as your account or credit card remains valid. You agree to pay for all charges incurred by use of the iConnectHere account issued to you and comply with all other terms and conditions set forth herein.
In order to protect our customers from fraudulent credit card usage we have developed a sophisticated verification process that we activate upon sign up and registration. Consequently, it can take up to forty eight (48) hours from registration for your funds to be available in your account.
You are responsible for maintaining the confidentiality of your account number and/or password. You are responsible for all uses of your account, whether or not actually or expressly authorized by you. You agree to notify iConnectHere's Customer Care immediately if you become aware at any time that your account or the Service is being stolen or fraudulently used. You agree to be responsible for payment of all charges on your account incurred as a result of the use of your iConnectHere debit account, including but not limited to the use or misuse by an unauthorized third party, or any error, accidental use or loss.
You are not authorized to use your iConnectHere account after your account or credit card has expired or been withdrawn, revoked, or terminated. Nevertheless you remain responsible to iConnectHere for any charges resulting from the use of your iConnectHere account after any such expiration, withdrawal, revocation or termination, which charges are payable immediately to iConnectHere.
Charges for the Service will be rated and charged in accordance with the rates provided by iConnectHere, any promotional offer pursuant to the published terms of such offer by iConnectHere, or as otherwise provided in our price list or on the Website. Call times for each call are rounded up to the next whole minute and billed in full minute increments. Per call charges are rounded up to the next whole cent. All calls that are determined to have been answered incur a minimum one (1) minute charge. iConnectHere relies on reasonable and standard technologies to determine whether and when a call has been answered, including without limitation signals sent by the carrier connecting the call that indicates the commencement of the call. These technologies are not perfect or entirely reliable and it is possible for call-commencement signals to be received in error. All such calls for which we receive a call commencement signal will be deemed to have been completed. You must notify iConnectHere in writing of any disputed charges within sixty (60) days of the charges or you will be deemed to have waived your right to dispute the charges.
Certain federal, state, provincial, municipal, local or other governmental sales, use, excise, value added, personal property, public utility or other taxes, fees or charges now in force or enacted in the future (collectively, “Taxes”) may apply or become applicable in connection with the use of the Service, Software or Website. You will be solely responsible for any Taxes, and such Taxes will be deducted automatically from your prepaid debit Account Balance or charged directly to your credit card.
iConnectHere may charge an enhanced services fee and administrative recovery fee applicable in connection with the use of the Service, Software or Website. The enhanced services fee recovers iConnectHere's costs for enhanced 911 services and other enhanced services as they become applicable, and the administrative recovery fee assists in deferring the costs iConnectHere incurs in complying with regulatory requirements as well as other expenses and charges iConnectHere incurs in providing service. The enhanced services fee and administrative recovery fee will be deducted from your prepaid debit Account Balance or charged directly to your credit card.
All prices are subject to change without prior notice. We will use commercially reasonable efforts to notify you of any changes to calling plans subject to a fixed monthly fee (the “Monthly Fee”) pursuant to the applicable Calling Plan Details, but such notification shall not be deemed a prerequisite to the effectiveness of any such change. Our rates may not include additional charges you may be assessed for originating a call from a cell phone. In addition, you will be responsible to pay any fees that iConnectHere charges for optional services that you subscribe to from iConnectHere. If you elect to subscribe to the "Directory Listing" service you will be charged $1.50 per month (or the pro rata portion thereof), which assists in recovering the costs iConnectHere incurs in paying a third party provider in connection with the service as well as other expenses and charges iConnectHere incurs in providing the service. These fees will be deducted from your prepaid debit Account Balance or charged directly to your credit card.
All Monthly Fees and any additional per minute charges incurred will be deducted from your prepaid debit account or charged directly to your credit card on the same date and at the same time every month, provided that there may be a delay of up to a few days from time to time.
If you are subscribed to a calling plan subject to a Monthly Fee, and in the event that your debit Account Balance drops below the level set forth in the Calling Plan Details with respect to your particular calling plan, your credit card will automatically be recharged in the amount specified by you during sign up, unless your account is not subject to Automatic Recharge. In the event that your calling plan is subject to Automatic Recharge and your account falls below the level set forth in the Calling Plan Details with respect to your particular calling plan, but the charge for the Automatic Recharge fails, you will be automatically downgraded to a per-minute price plan.
You may terminate your account at any time by providing at least ten (10) days' prior written notice to iConnectHere Customer Care that contains your name, account number and clear request to terminate the Service.
If you attempt to terminate Service prior to the end of a monthly term, you will be responsible for the full month's charges through the end of the then-current monthly term. Any notice of termination received within the final ten (10) days of any monthly term will be effective as of the conclusion of the subsequent month.
Accounts not subject to Automatic Recharge will expire after one hundred and twenty (120) days unless a call has been made or funds have been added.
All eligibility for bonuses is described in the applicable Calling Plan Details.
Bonuses based on the amount of charge to your credit card will be activated only after completion of the charge. These bonuses must be used within sixty (60) days of activation (unless stated otherwise in the materials describing the applicable calling plan). Any unused bonus funds will expire.
Bonuses based on minutes usage will be activated after the defined usage. These bonuses do not expire.
iConnectHere reserves the right to change and/or add new types of bonuses and to change the expiration period of the existing types of bonuses. Any changes will apply only to future bonuses and periods.
Please note that in cases of international shipping, iConnectHere will not be held responsible for any delays resulting from local customs offices or the processing through the local postal service.
If you are not satisfied with the Service you have activated, you may request a refund of unused funds in your pre-paid Account Balance within sixty (60) days of your credit card charge, subject to payment of any applicable monthly fees or usage charges. Such funds include only those you actually paid and do not include bonuses or other promotional additions to your Account Balance. A $2.00 refund processing fee will be incurred for all refunds processed (excluding refunds under the terms of the Money Back Guarantee).
iConnectHere offers a comprehensive money-back guarantee to ensure that you are satisfied with your purchase, as follows:
If you meet these requirements, iConnectHere will refund the charges for monthly and activation fees if written notice is received by iConnectHere within such thirty (30) day period. Federal excise taxes and any other applicable taxes are not refundable. Account Balance bonuses are not refundable.
If you were shipped an adapter for Broadband Phone Service, the Money Back Guarantee is payable and contingent upon your returning such equipment to iConnectHere. The device must be returned to iConnectHere in the condition it was received and in the original packaging. You are responsible for return shipping and associated costs and you must contact iConnectHere Customer Care to cancel your service and obtain a return merchandise authorization (RMA) number before shipping the equipment. The device must be returned to iConnectHere within 45 days of obtaining the RMA number.
Cancellation of Broadband Phone Service within the first 12 months of service, after the 30 day Money Back Guarantee period, is subject to a deactivation fee of $39.99. The adaptor that was provided for free as part of the Broadband Phone Service that you purchased is available for use with the iConnectHere network only. In no event will it be possible to use this device with another network. For more information, visit our FAQs (and type in a search for “guarantee” or “cancellation”).
The Service, Software and materials contained on the Website and otherwise provided by iConnectHere are protected by copyright, and/or other intellectual property laws. Any commercial or unauthorized use of the Service, Software and materials contained in the Website is strictly prohibited, without the express, prior, written consent of iConnectHere. Any reproduction or redistribution of the Service, Software and materials contained in the Website not in accordance with the terms set forth herein is expressly prohibited by law, and may result in severe civil and criminal penalties.
If you have subscribed to one of iConnectHere's consumer calling plans, the Service is provided to you as an individual user, for your personal, non-business and non-professional use. This means that you are not using the Service for any commercial (for-profit or not-for-profit) or governmental activities, including but not limited to home office, business, sales, telecommuting, telemarketing, autodialing, fax broadcast, fax blasting or any other activity that would be inconsistent with normal residential usage patterns. Additionally, you may not resell or transfer the Service to any other person for any purpose, or make any charge for the use of the Service, without express prior written permission from iConnectHere. You agree that your use of the Service, or the use of the Service provided to you by any other person for any commercial or governmental purpose, will obligate you to pay iConnectHere's higher rates for business plans on account of all periods, including past periods, in which you use, or used, the Service. iConnectHere reserves the right to immediately terminate or modify the Service, if iConnectHere determines, in its sole discretion, that your Service is being used for non-residential or commercial use.
If you have subscribed to iConnectHere's business plans, the Service, Software and Website are provided to you as a small business user. This means that you are not to resell or transfer the Service, Software and Website to any other person for any purpose, without express, prior, written consent of iConnectHere. You agree that iConnectHere's business plans do not confer the right to use the service for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting. iConnectHere reserves the right to immediately terminate or modify the Service, if iConnectHere determines, in its sole discretion, that your Service is being used for any of the aforementioned activities.
The Service, the Software and the Website and any equipment provided by iConnectHere are provided “as is”. ICONNECTHERE DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR THE IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, THE SOFTWARE, THE WEBSITE OR ANY EQUIPMENT PROVIDED.
NEITHER ICONNECTHERE NOR ANY OF ITS AFFILIATES, SUBSIDIARIES, SERVICE PROVIDERS, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS ARE OR WILL BE LIABLE FOR THE INABILITY TO MAKE EMERGENCY SERVICE CALLS, INCLUDING WITHOUT LIMITATION 911 CALLS, OR YOUR FAILURE TO MAKE SUCH EMERGENCY CALLS USING THE SERVICES OR SOFTWARE.
IN NO EVENT WILL DELTATHREE, ITS AFFILIATES, SUBSIDIARIES, SERVICE PROVIDERS, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, THE SOFTWARE OR THE WEBSITE OR ANY TRANSACTIONS PROVIDED ON, OR HYPERLINKED, FROM THE WEBSITE, EVEN IF DELTATHREE OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICES AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH, OR HYPERLINKED FROM, THE WEBSITE (INCLUDING WITHOUT LIMITATION THE INABILITY BY YOU OR ANY THIRD PARTY TO BE ABLE TO DIAL 911 OR OTHER EMERGENCY SERVICE NUMBERS OR TO ACCESS EMERGENCY SERVICE PERSONNEL THROUGH THE SERVICE).
By way of example only, and not limitation, deltathree and its affiliates, subsidiaries, service providers, partners, officers, directors, employees and agents shall not be liable for any delay or failure to provide the Service at any time or from time to time, or any interruption or degradation of voice quality that is caused by any of the following:
DELTATHREE'S ENTIRE LIABILITY FOR ANY CLAIM, LOSS, DAMAGE, OR EXPENSE FROM ANY CAUSE WHATSOEVER, SHALL IN NO EVENT EXCEED SUMS ACTUALLY PAID TO ICONNECTHERE BY YOU FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.
Links available on or through the Website may enable you to leave the Website. The linked sites are not under the control of deltathree and deltathree is not responsible for the content of any linked site or any link contained on or through a linked site, any changes or updates to such sites or the privacy practices of any linked site. It is up to you to take precautions to ensure that whatever you select for your use is free of viruses, worms, Trojan horses and other items of a destructive nature. deltathree is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by iConnectHere.
iConnectHere cannot and does not guarantee or warrant that the files available for downloading from the Website will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Website for the reconstruction of any lost data. You assume total responsibility and risk for your use of the Service, Software and Website, and your use of the Internet.
You agree to indemnify, defend and hold harmless deltathree, affiliates, subsidiaries, service providers, partners, officers, directors, employees and agents (the “Indemnified Parties”) from and against all third party claims, losses, expenses, actions, liabilities, damages and costs (including without limitation reasonable attorneys' fees) arising out of or in connection with any claim, demand, action, suit, investigation, arbitration, or other proceeding by a third party to the extent directly or indirectly arising from your use of the Service provided by iConnectHere, including the inability by you or any third party to be able to dial 911 or to access emergency service personnel . The provisions of this paragraph are for the benefit of the Indemnified Parties. Each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.
You agree that iConnectHere, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Service, Software or Website, for any reason, or no reason. iConnectHere may also in its sole discretion, discontinue providing or modify the Service, Software or Website or any parts thereof. You agree that any termination of your access to, or modification of, the Service, Software or Website may be effected without prior notice. Further, you agree that iConnectHere shall not be liable to you or any third-party for any such termination, modification, deactivation or any other act of iConnectHere contemplated by this paragraph.
The export and re-export of the Service, Software and Website are controlled by the export laws and regulations of the United States, as they may be amended from time to time. Accordingly, you agree to comply with all applicable export rules and regulations, including the responsibility to obtain a license for the export or re-export of the Service, Software and Website to any destination requiring such a license. In addition, the materials may not be exported or re-exported (i) into, or to a national or resident of, any country to which the United States has embargoed goods, or (ii) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders, or (iii) any other country to which the United States prohibits the export of goods, technology or services or to nationals of those countries, wherever located. By activating the Service, downloading or using the Software or using the Website, you are certifying that you are not a national of one of these countries or of any other country to which the United States embargoes goods, services or technology and that you are not a person on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals.